Policies

Terms and Conditions Cancellations Returns / Refunds Confidentiality

Terms and Conditions

 

This document establishes some basic understandings between the practitioner (“Therapist”) and the client (“Client”), whether that Client is an individual, a couple, a family, or a participant in group therapy.

Individual, Couples, and Family Therapy

Therapy sessions, and initial discussions, are confidential except under court order, or if the therapist reasonably believes the Client, or others, are at risk for harm.

Success in meeting Client’s goals is not guaranteed. However, we may also exceed Client’s initial goals.

If Client is late for a session, the session will complete at the scheduled time but may be extended at the discretion of the Therapist.

Shipping Information

Products that are electronically delivered are generally available immediately when ordered. Online coaching (as compared with online or traditional therapy) may require up to a business day of preparation to provide the access to online coaching materials. Access to online coaching materials consists of giving the buyer an account online, with access to links for the interactive coursework or reading materials.

Products that are physical (CDs, books) are generally shipped and delivered within seven business days or less. Shipment is provided via US mail. Other delivery options available include UPS delivery, and accelerated delivery.

Cancellations

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Individual Therapy

If Client cancels a session, Therapist and Client will make reasonable efforts to re-schedule the session within the timeframe of this Agreement. If it becomes impossible to re-schedule a session cancelled by Client, then at Therapist’s discretion, that session may become a missed session that will not be made up.

The Therapist requests that cancellations be at least 24 hours before a scheduled session, to allow therapist’s effective use of time as well as to increase the opportunity for re-scheduling of sessions. If cancellations are made by Client with less than 24 hours, or if Client does not show up for a scheduled session, the Therapist may at his/her discretion charge for the session even if a new session is additionally scheduled.

Group work

For most events run by Therapist that involve a scheduled date and group attendance, individuals can receive an unconditional and full refund if cancellation is provided at least 48 hours before the event. However, for some events that have special requirements such as space reservations or small-group size, specific cancellation policies may be provided to registrants, and will be included and visible at the time of registration for the event before payment is completed.

Returns / Refunds

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For CDs, books, and other physical products, a refund will be provided if request is made within 10 days of receipt of that product and product is returned undamaged and complete within 30 days of receipt of the product. The refund amount will be product price and any sales tax, but excluding any shipping and handling fees. Refund will be provided after the Therapist receives the returned physical product in question.

For self-study classes and gift certificates (unused portion of gift certificates), a 30-day unconditional refund policy applies from date of Client receiving the item or access to the item.

Confidentiality

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All personal information (name, address, phone number, email address, and so on) is kept private and is never given away, rented, or sold to third parties. If you subscribe to any newsletter or blog provided by David B. Alexander or New Jewel Services Inc. / Insight and Energy, you will be able easily to unsubscribe at any time.

For all therapy, the content of the sessions and any notes kept are confidential. The Therapist will not disclose the information Client shares during sessions (individual or group), except when authorized by Client or as required by law, including if Therapist reasonably believes that Client or other persons are at risk of harm.

Client understands that on occasion Therapist may anonymously share completely generalized information for training, or for consultation purposes with other therapy professionals. Client’s identity and any information that could lead to Client’s identification will remain entirely confidential.